Ops Playbooks

Client Onboarding Automation Checklist

A free checklist for automating client onboarding across payment, contracts, intake forms, CRM records, project folders, and kickoff handoffs.

What this checklist solves

Client onboarding breaks when payment, contracts, intake forms, folder setup, CRM updates, and kickoff messages live in separate manual steps. This checklist helps operators decide what to automate first and what should still require human review.

Automation map

LayerWhat to define
TriggerPayment received, contract signed, form submitted, CRM deal closed, or manual kickoff approved.
Client dataName, email, company, project goal, access needs, and scheduling preferences.
Internal setupClient folder, project board, CRM record, welcome email, intake form, and team alert.
Client messagesWelcome, intake, access request, kickoff scheduling, missing information reminder, and confirmation.
Failure pathsMissing email, incomplete form, folder creation failure, scheduler issue, and duplicate client.

Best-fit use cases

Use it for agencies, consultants, productized services, implementation teams, B2B onboarding, and any service business that repeats the same client setup steps after purchase or signature.

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